Shipping policy

SHIPPING POLICY

EliteVault™
Last updated: August 14, 2026

OVERVIEW

This Shipping Policy explains how EliteVault™ ships orders placed through getelitevault.com.

Our store is powered by Shopify. Order confirmations, payment processing, and shipping notifications are managed through Shopify’s secure checkout and order systems.

EliteVault™ currently offers shipping to eligible addresses in:

  • United States

  • Canada

  • United Kingdom

  • Australia

SHIPPING COST

EliteVault™ currently offers complimentary standard shipping to eligible addresses in the United States, Canada, United Kingdom, and Australia.

Available shipping options and applicable charges, if any, are displayed during checkout before an order is submitted.

ORDER FULFILLMENT

Orders are fulfilled through our fulfillment and supplier network based on product availability and the destination of the order.

Products may be dispatched from different fulfillment locations depending on inventory availability.

Product availability, colors, and fulfillment locations may change over time.

We do not guarantee that a specific product will ship from a particular warehouse or location.

ESTIMATED DELIVERY

The current estimated delivery time for Standard Shipping is:

5–12 business days

Delivery estimates are provided for guidance and are not guaranteed delivery dates.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays

  • Severe weather

  • Public holidays

  • Customs or border processing

  • Incorrect or incomplete shipping information

  • High-volume shipping periods

  • Other unforeseen circumstances

Tracking information will be provided when available after your order has been processed and shipped.

INTERNATIONAL ORDERS

EliteVault™ currently accepts eligible orders for delivery to the United States, Canada, United Kingdom, and Australia.

International shipments may be subject to customs procedures, import requirements, taxes, duties, or other charges imposed by the destination country or local authorities.

Any applicable charges or requirements that are not collected during checkout may be the responsibility of the recipient.

CUSTOMER SHIPPING INFORMATION

Please ensure that your shipping address and contact information are complete and accurate before submitting your order.

Customers are responsible for providing accurate shipping information.

EliteVault™ is not responsible for delays, failed delivery attempts, or delivery issues resulting from incorrect or incomplete information submitted during checkout.

If you notice an error in your shipping information after placing an order, contact us as soon as possible at support@getelitevault.com. We cannot guarantee that shipping information can be changed after fulfillment has begun.

SHIPPING AVAILABILITY

Shipping availability is determined by the destination entered during checkout.

If we are unable to fulfill an order to the address provided, Customer Support will contact you using the email address associated with your order.

LOST, DELAYED, OR DAMAGED SHIPMENTS

If your shipment appears significantly delayed, lost, or arrives damaged:

  1. Review your order confirmation and tracking information.

  2. Contact support@getelitevault.com with your order number.

  3. If your package or product arrived damaged, provide clear photographs of the package and affected item.

Our Customer Support team will review the available shipping and order information and work with you to help resolve the issue whenever possible.

DELIVERY ESTIMATES

Delivery estimates are not guarantees.

EliteVault™ does not guarantee:

  • A specific shipping carrier

  • A specific fulfillment location

  • Same-day processing

  • Exact processing times

  • Permanent availability of every product or color

  • Guaranteed delivery dates

RETURNS

If you need to return an item after delivery, please review our Refund Policy and contact support@getelitevault.com before sending any product back.

CONTACT

EliteVault™

Customer Support
support@getelitevault.com

General Information
info@getelitevault.com

We aim to respond to inquiries within 1–2 business days.