Shipping policy

SHIPPING POLICY

EliteVault™
Last updated: July 16, 2026

OVERVIEW

This Shipping Policy explains how EliteVault™ ships orders placed through getelitevault.com.

Our store is powered by Shopify. Order confirmations, payment processing, and shipping notifications are managed through Shopify’s secure checkout and order systems.

This Shipping Policy applies to orders placed through getelitevault.com for delivery within the United States.

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WHERE ORDERS SHIP FROM

Orders are fulfilled from available U.S. warehouse inventory whenever possible.

Product availability and color options may change over time. This Policy does not guarantee that every product or color will always remain in stock.

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ESTIMATED DELIVERY — UNITED STATES

Orders fulfilled from available U.S. warehouse inventory are typically delivered within **2–5 business days**.

Delivery times are estimates only and are **not guaranteed**.

Delivery may be affected by factors outside our control, including:

• Carrier delays
• Severe weather
• Public holidays
• Incorrect shipping information
• Other unforeseen circumstances

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CUSTOMER SHIPPING INFORMATION

Please ensure that your shipping address is complete and accurate when placing your order.

Customers are responsible for providing accurate shipping information. EliteVault™ is not responsible for delays, failed delivery attempts, or delivery issues resulting from incorrect or incomplete address information submitted during checkout.

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SHIPPING DESTINATION

EliteVault™ currently ships to addresses within the United States.

If we are unable to fulfill an order to the address provided, Customer Support will contact you using the email associated with your order.

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LOST, DELAYED, OR DAMAGED SHIPMENTS

If your shipment appears delayed, lost, or arrives damaged, please:

1. Review your order confirmation and any tracking information provided.
2. Contact **support@getelitevault.com** with your order number.
3. Provide clear photographs if your package or product arrived damaged.

Our Customer Support team will review the available shipping and order information and work with you to help resolve the issue whenever possible.

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POLICY LIMITATIONS

This Shipping Policy does not promise or guarantee:

• Named shipping carriers
• Free shipping
• International shipping
• Customs or import duty guidance
• Same-day processing
• Exact order processing times
• Permanent availability of every product or color
• Guaranteed delivery dates

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RETURNS

If you need to return an item after delivery, please review our Refund Policy and contact **support@getelitevault.com** before sending any product back.

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CONTACT

EliteVault™

Customer Support

support@getelitevault.com

General Information

info@getelitevault.com

We aim to respond to all inquiries within 1–2 business days.